Privacy policy

Last updated: May 13, 2026

No Hype Nutrition Ltd (Company No. 17139971), registered in England and Wales, operates this website and store, including all related content, products, services, features, and tools (the “Services”).

No Hype Nutrition is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy explains how we collect, use, store, and disclose your personal information when you:

  • Visit or use our Services

  • Make a purchase

  • Create an account

  • Contact us

  • Interact with us online or through marketing communications

If there is any conflict between this Privacy Policy and our Terms of Service, this Privacy Policy takes priority regarding the collection, use, and disclosure of personal information.

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

When we refer to “personal information”, we mean information that identifies you or can reasonably be linked to you.

We may collect the following categories of personal information depending on how you interact with the Services and where you live.

Contact Information

  • Name

  • Billing address

  • Shipping address

  • Email address

  • Phone number

Payment and Financial Information

  • Payment card details

  • Billing information

  • Transaction confirmations

  • Payment method details

Payment information is processed securely by third-party payment providers. We do not store full payment card details on our systems.

Account Information

  • Username

  • Password

  • Account preferences

  • Saved settings

Order and Transaction Information

  • Products viewed or purchased

  • Cart activity

  • Wishlist activity

  • Returns, exchanges, and cancellations

  • Purchase history

Communications

Information you provide when contacting us, including customer support enquiries, emails, and messages.

Device and Technical Information

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Network connection data

  • Unique device identifiers

Usage Information

Information about how you interact with the Services, including browsing behaviour, pages viewed, and interactions with website features.

2. How We Collect Personal Information

We collect personal information from the following sources:

Information You Provide Directly

Including when you:

  • Place an order

  • Create an account

  • Subscribe to emails

  • Contact us

  • Participate in promotions or surveys

Automatically Collected Information

We automatically collect certain information through cookies and similar technologies when you use the Services.

Service Providers

We work with third-party providers who process information on our behalf, including payment processors, fulfilment providers, analytics providers, and customer support platforms.

Partners and Third Parties

We may receive information from advertising partners, marketing providers, or social media platforms where permitted by law.

3. How We Use Your Personal Information

We use personal information for the following purposes.

To Provide and Improve the Services

Including to:

  • Process and fulfil orders

  • Manage accounts

  • Arrange shipping and delivery

  • Process refunds and returns

  • Provide customer support

  • Save preferences

  • Improve website functionality and user experience

Marketing and Advertising

We may send promotional communications by email, SMS, or post where permitted by law.

We also use personal information to:

  • Show relevant advertisements

  • Measure advertising performance

  • Personalise marketing content

You can unsubscribe from marketing communications at any time.

Security and Fraud Prevention

We use personal information to:

  • Verify accounts and transactions

  • Detect fraudulent or suspicious activity

  • Protect customers and the Services

You are responsible for maintaining the confidentiality of your account credentials.

Communication

We use your information to respond to enquiries, provide updates, and maintain our relationship with you.

Legal and Regulatory Compliance

We may process personal information to:

  • Comply with legal obligations

  • Respond to lawful requests

  • Enforce our policies and terms

  • Protect our rights, customers, and business

4. How We Share Personal Information

We may disclose personal information in the following circumstances.

Service Providers

We share information with trusted third parties who help operate the business, including:

  • Payment processors

  • Shipping and fulfilment providers

  • Cloud storage providers

  • Analytics services

  • Customer support platforms

  • Marketing providers

Shopify

Our store is hosted by Shopify. Information submitted through the Services is processed through Shopify and its infrastructure.

To learn more, you can review the Shopify Consumer Privacy Policy.

Advertising and Marketing Partners

We may share limited information with advertising and marketing partners to help deliver relevant advertisements and measure campaign performance.

Depending on where you live, you may have the right to object to or restrict targeted advertising.

Business Transfers

If No Hype Nutrition Ltd is involved in a merger, acquisition, restructuring, or sale of assets, personal information may be transferred as part of that transaction.

Legal Requirements

We may disclose information where required to:

  • Comply with applicable law

  • Respond to legal requests

  • Enforce agreements

  • Protect rights, property, or safety

5. Cookies and Similar Technologies

We use cookies and similar technologies to:

  • Operate the website

  • Remember your preferences

  • Analyse website performance

  • Improve functionality

  • Support advertising and marketing activity

You can manage cookie preferences through your browser settings. Blocking certain cookies may affect website functionality.

6. Third-Party Websites and Services

The Services may contain links to third-party websites, platforms, or services.

We are not responsible for the privacy, security, or content of third-party services. You should review their privacy policies before providing personal information.

Information shared on social media platforms may be publicly visible depending on your privacy settings.

7. Children’s Privacy

The Services are not intended for children.

We do not knowingly collect personal information from anyone under the age of 16. If you believe a child has provided personal information to us, contact us at support@nohypenutrition.com so we can remove the information.

8. Data Security and Retention

We use reasonable technical and organisational measures to protect personal information.

No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain personal information only for as long as necessary to:

  • Provide the Services

  • Maintain records

  • Comply with legal obligations

  • Resolve disputes

  • Enforce agreements

Retention periods vary depending on the nature of the information and legal requirements.

9. International Data Transfers

Your personal information may be transferred to and processed outside the United Kingdom or European Economic Area.

Where required by law, we use recognised safeguards for international data transfers, including:

  • UK International Data Transfer Agreements

  • Standard Contractual Clauses approved by the European Commission

10. Your Rights

Depending on your location, you may have the following rights regarding your personal information.

Right of Access

Request access to the personal information we hold about you.

Right to Correction

Request correction of inaccurate or incomplete information.

Right to Deletion

Request deletion of your personal information in certain circumstances.

Right to Restrict Processing

Request restriction of how we process your information.

Right to Object

Object to certain types of processing, including direct marketing.

Right to Data Portability

Request a copy of your information in a portable format.

Right to Withdraw Consent

Where processing relies on consent, you can withdraw consent at any time.

Withdrawal of consent does not affect processing carried out before withdrawal.

Marketing Preferences

You can unsubscribe from marketing emails using the unsubscribe link included in communications.

We may still send service-related emails regarding orders or account activity.

To exercise your rights, contact us using the details below. We may need to verify your identity before processing your request.

UK residents also have the right to lodge a complaint with the Information Commissioner's Office.

You can learn more at ICO Website.

For EEA residents, supervisory authority information is available through the European Data Protection Board.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.

Any updates will be posted on this page with a revised “Last updated” date where required by law.

12. Contact Us

If you have questions about this Privacy Policy, your personal information, or your data protection rights, contact us at:

No Hype Nutrition Ltd
128 City Road
London
EC1V 2NX
United Kingdom

Email: support@nohypenutrition.com

Company No. 17139971
Registered in England and Wales

For the purposes of applicable data protection laws, No Hype Nutrition Ltd is the data controller of your personal information.