Refund policy
This policy applies to purchases made from No Hype Nutrition Ltd via www.nohypenutrition.com.
Return eligibility
We accept returns within 30 days of delivery. To be eligible, your item must be unopened, unused, and in its original factory-sealed packaging. You will need proof of purchase.
Opened food supplements cannot be returned unless the item is faulty or was supplied in error. This is a hygiene and safety requirement, not a get-out clause.
Damaged, incorrect, or faulty items
Inspect your order when it arrives. If something is damaged, defective, or incorrect, contact us within 7 days of delivery at support@nohypenutrition.com. We may ask for photos of the product and packaging to assess the issue. If confirmed, we will arrange a replacement or issue a full refund, including any applicable delivery costs.
How to return (UK orders)
To start a return, email support@nohypenutrition.com before sending anything back. Items returned without prior authorisation will not be accepted.
Once your return has received authorisation, we will provide you with a free tracked returns link.
International returns
International customers are responsible for return shipping costs. Returns must be sent using a tracked service. Original shipping charges, customs duties, and taxes are non-refundable.
Refunds and processing
Once we receive and inspect your return, we will confirm whether your refund has been approved. Approved refunds are processed to your original payment method within 5 to 10 working days. Your bank or card provider may take additional time to post the amount.
We do not charge restocking fees.
If 15 working days have passed since your refund was approved and you have not received it, contact us at support@nohypenutrition.com.
Non-returnable items
We do not accept returns on sale items or gift cards.
EU customers
If your order is shipped into the European Union, you have the right to cancel or return it within 14 days of receipt, for any reason. Your item must be unopened, unused, and in its original factory-sealed packaging. Proof of purchase is required.
Questions
Email support@nohypenutrition.com and we will get back to you.